FAQs

Information about our customer service, delivery, payment, packaging and returns.

Delivery

Free UK standard delivery

We work hard to try and post your order within 2 working days however during busy times like Christmas it may take a little longer.

Standard Delivery – We usually post using Second Class post with Royal Mail as standard, this service usually takes 3 – 5 days for delivery. For larger orders and gifts that are sent direct from the suppliers warehouse the postal service may be different.

Royal Mail Special Delivery – You can choose to have your order sent by Royal Mail Special Delivery for £7.60 we aim to process your order within 2 working days but if you need it sent urgently please contact us.

BFPO – We will deliver to BFPO addresses, however do please note it may take longer for your order to arrive.

International addresses – Please be aware not all gifts can be sent to all countries, contact us before ordering.

Returns

Faulty or Broken Item – If you have received a faulty or broken item please let us know as soon as possible we may ask you to return the item. We will offer to repair or replace the item, should these services be unavailable we will provide a refund for the item.

Cancel your order – We understand that sometimes you might change your mind on an item and you can cancel your online order in most circumstances.

If we have not yet sent your order before you want too cancel please contact us to let us know as soon as possible.

If we have sent your order please let us know you have up to 14 days of receipt of the order to cancel.

  • When your order arrives please return your order unused and returning all parts of the item including any boxes and packaging.
  • If you return your order we cannot refund your postage or any other costs incurred.

We are unable to accept cancellations of orders for perishable goods like foods once they have been dispatched.

Payment

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, American Express and Discovery as well as Apple Pay and Google Pay.

Which payment option should I choose PayPal or Stripe?

Both companies are secure payment processors, however some people have funds or their cards registered to PayPal and prefer that method, others would rather just pay directly by card in which case either Stripe or Paypal are suitable.

When do you take payment for my order?

We take your payment as soon as you confirm your order at the checkout.

Can I buy a gift voucher?

Not yet, but we are planning a gift voucher/gift card option for the future. We can provide a coupon in the meantime, if you are interested in being able to buy a coupon please let us know.

Packaging and Recycling

We take the ethos of reduce, reuse and recycling very seriously. It’s one simple way we can all help wildlife and natural spaces.

Delivery through the post needs good strong packaging and where possible we use biodegradable, recyclable and or reusable materials to package your items. We try hard to reduce single use plastic but some items come from our suppliers packaged in this kind of plastic. We are trying to reduce this as well.

You may receive your order in a reusable packaging with a separate bubble wrap pocket inside, please reuse this packaging where possible or you can recycle both of these with other plastic bags.

We use paper envelopes, cardboard and paper wrapping too where possible, all of these can be recycled though council recycling schemes.

We will try and obtain padded envelopes that can be seperated from the bubble packing inside, the bubble packing can be recycled along with other plastic bags, check to see if your local supermarket offers this service. We sometimes reuse those we have received as well as new padded envelopes. These are harder to recycle but can be reused for packaging, some eBay sellers do use them so it is worth advertising them to your local community (make your address unreadable before reusing or giving them away to be reused).

Greeting Cards and the Environment

All our greeting card ranges from Christmas to everyday can be recycled in the council waste or in a compost bin. We do not sell any card that contains glitter, glue or foils as these are not recyclable. Our range from the Eco-friendly Card Co is made from 50 to 100% recycled board and envelope, have compostable packaging and is printed in an eco-friendly manner with Green Energy.

Do you have a Store?

We sell online through this website, we also sell online through eBay and Amazon. We don’t have a bricks and mortar store so we can keep our costs down.

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